FAQ:
1. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size. (For example: If you wear a size 7.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!
2.Can delivery address be different from the billing address?
The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send email to up2heels@gmail.com
3.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.
4.How can I cancel an order?
To cancelling an order made on our website , please contact our Customer Support department at up2heels@gmail.com within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
5.My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
6.What currencies are acceptable?
The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank .
Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds).
7.When will I get ordered product?
The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service
8.Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site : http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.
9.Who will offer support related to orders, payment and delivery?
Up2heels.com support team will be at your disposal during the working time.You can contact Visa Email.
10.How secure is the online transaction?
All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to Up2heels.com servers is always encrypted The data sent from your browser to NPbuy servers is always encrypted. All Up2heels.com servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally Up2heels.com does not store any credit card sensitive information.
11.The order process was interrupted. What happens now?
In case you haven't received any confirmation from Up2heels.com by email, please contact Up2heels.com Support department
12.Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
13.Is card data kept on Up2heels.com Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.
14.What exactly can I do with My Account?
You can use My Account to: - view all your order history in the Up2heels.com e-commerce system;
- view details of each order, including the delivery status;
- renew licenses of your purchased software when it expires;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses from Up2heels.com ;
- edit your personal data for future use;
16.What payment methods do you support?
- Credit/debit card (Visa, MasterCard)
- Paypal Accept
- MoneyGram
- WesternUnion
15.Do I have to pay Custom Tax?
No,We will pay for that .
